Privacy Policy

Your privacy is important to us. It is our policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, dashboard, API, and SDK (together, our "Service").

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and contact details), your devices, payment details, and even information about how you use our Service.

In the event our Service contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy. This Privacy Policy does not apply to any of your activities after you leave our Service.

Information We Collect

Information we collect falls into one of two categories: "voluntarily provided" information and "automatically collected" information.

"Voluntarily provided" information refers to any information you knowingly and actively provide us when using our Service.

"Automatically collected" information refers to any information automatically sent by your device in the course of accessing our Service.

Log Data

When you access our servers, we may automatically log the standard data provided by your device. It may include your device's Internet Protocol (IP) address, your device type and version, your activity within the Service, time and date, and other details about your usage.

Additionally, when you encounter certain errors while using the Service, we automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Personal Information

We may ask for personal information — for example, when you register an account, subscribe to updates, or contact us — which may include one or more of the following:

• Name
• Email
• Phone/mobile number

Visitor signals collected by our SDK

When one of our customers installs the Botect SDK on their website or application, we process technical signals from visitor sessions solely to detect automated traffic. For this data, our customer is the data controller and we act as a data processor on their behalf. These signals include:

• behavioral aggregates — such as mouse-movement entropy, scroll velocity, visibility events, and first-input timing;
• request and device context — IP address, user-agent string, coarse network/ASN information, and approximate country; and
• a randomly generated session token together with the resulting score and detections.

We do not collect keystroke content, exact cursor coordinates, screen recordings, or form-field values through the SDK, and we do not use these signals to build advertising profiles or to identify individuals by name.

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our Service:

• Register for an account
• Sign up to receive updates from us via email or other channels
• Use a web browser or device to access our content
• Contact us via email or similar technologies

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

• to provide you with our Service's core features and functionality, including scoring sessions and returning verdicts;
• to manage your account, subscription, and support requests, and to send you important service messages;
• for analytics and business development, including to operate, secure, and improve our Service;
• where permitted, to send you updates about our own products and services (you can opt out at any time); and
• to detect, prevent, and investigate fraud, abuse, and security incidents, and to comply with our legal obligations.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. Measures include encryption in transit, access controls, and tenant isolation, and we store private API keys only as hashes.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account, we may retain it for the duration your account exists on our system.

Raw signals collected by our SDK are retained for a limited period (by default about 30 days) and are then deleted or aggregated into de-identified statistics. If your personal information is no longer required, we will delete it or make it anonymous, unless we are required to retain it to comply with a legal, accounting, or reporting obligation.

Children's Privacy

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• a parent, subsidiary, or affiliate of our company;
• third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, analytics, error loggers, maintenance or problem-solving providers, professional advisors, and payment systems operators;
• our employees, contractors, and/or related entities;
• courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights; and
• an entity that buys, or to which we transfer all or substantially all of our assets and business.

Third parties we currently use include:

• Polar (Polar Software, Inc.) — payments, billing, and tax (our Merchant of Record)
• Cloud hosting and infrastructure providers
• Email and customer-support providers
• Product and website analytics providers

Your Rights and Controlling Your Personal Information

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us; however, if you do not, it may affect your use of our Service.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.

Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To opt out of marketing communications, please contact us using the details provided in this privacy policy, or use the opt-out facilities provided in the communication.

Use of Cookies

We use cookies between your device and our servers. A cookie is a small piece of data that a website may store on your device, typically containing a unique identifier that allows our servers to recognize your device, keep you signed in, and remember your preferences.

We use cookies to give your device access to core features of our Service, to keep you signed in, and to understand usage and performance. Our SDK is designed to minimize client-side storage and does not set advertising or cross-site tracking cookies. Any communication of cookie data between your device and our servers occurs within a secure environment.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy.

Limits of Our Policy

Our Service may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If the changes are significant, or if required by applicable law, we will contact you with the new details and links to the updated or changed policy.

Additional Disclosures for U.S. State Privacy Law Compliance

The following section includes provisions that comply with the privacy laws of certain states (including California, Colorado, Connecticut, Virginia, and Utah) and is applicable only to residents of those states. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Do Not Track

Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want your online activities tracked. At this time, we do not respond to browser "Do Not Track" signals.

Notice of Collection

In the past 12 months, we have collected the following categories of personal information: identifiers, such as name, email address, phone number, account name, and IP address. We collect and use these categories for the business purposes described in the "Collection and Use of Information" section.

Right to Know and Delete

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it. You also have the right to request that we delete the personal information we have collected from you, subject to certain legal exceptions. To exercise any of these rights, please contact us using the details below.

Additional Disclosures for General Data Protection Regulation (GDPR) Compliance (EU/UK)

Data Controller / Data Processor

The GDPR distinguishes between organizations that process personal information for their own purposes ("data controllers") and organizations that process personal information on behalf of other organizations ("data processors"). With respect to the personal information you provide to us as an account holder, and information collected through our own website, we, Botect, are a Data Controller. With respect to visitor signals collected through our SDK on a customer's website, our customer is the Data Controller and we act as a Data Processor on their behalf, processing such data only on their documented instructions under a data processing agreement (available on request).

Legal Bases for Processing Your Personal Information

We will only collect and use your personal information when we have a legal basis for doing so. If we seek your consent to process your personal information and you are under 16 years of age, we will seek your parent or legal guardian's consent. Our lawful bases include:

Consent

Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however, this will not affect any use of your information that has already taken place.

Performance of a Contract or Transaction

Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to entering into one. For example, if you contact us with an enquiry, we may require your name and contact details to respond.

Our Legitimate Interests

Where it is necessary for our legitimate interests to provide, operate, improve, secure, and communicate our services, to understand our audience, and to protect our legal rights and interests.

Compliance With the Law

In some cases, we may have a legal obligation to use or keep your personal information, such as in response to court orders, investigations, government requests, and regulatory obligations.

International Transfers Outside of the EEA

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or other legally accepted means.

Your Rights

Restrict: You have the right to request that we restrict the processing of your personal information if:

1. you are concerned about the accuracy of your personal information;
2. you believe your personal information has been unlawfully processed;
3. you need us to maintain the personal information solely for the purpose of a legal claim; or
4. we are in the process of considering your objection in relation to processing on the basis of legitimate interests.

Objecting to processing: You have the right to object to processing of your personal information that is based on our legitimate interests or the public interest.

Data portability: You may have the right to request a copy of the personal information we hold about you, and to request that we transfer it to a third party, where technically feasible.

Deletion: You may have a right to request that we delete the personal information we hold about you. If you terminate or delete your account, we will delete your personal information within a reasonable period, subject to legal exceptions.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Develupers LLC
Privacy enquiries: [email protected]